CONTACT AND FAQ
No account is required to place an order. You can choose to create an account at checkout in order to easily track your orders.
To place an order on our website we require that you are at least 19 years old.
If you don’t remember your password you can easily reset it by clicking HERE.
Please reach out to us if you believe there is a problem with your payment or order status. Our dedicated support team will look into your order.
Payments are accepted within 1-4 hours. Sometimes e-transfers can take some time to go through. If you feel there is a problem with your order or payment please don’t hesitate to contact us.
Unfortunately we are only able to accept Interac E-Transfer at this time. We are working hard to bring you more payment options.
Yes we accept credit card for verified customers with purchase history.
All packages are shipped via Canada Post or UPS. You will be provided with shipping options and prices at checkout.
Shipping is FREE for all orders over $120, below that amount the cost is automatically calculated by Canada Post or UPS. You will be provided with options and pricing details based on the weight and destination of your order.
Unfortunately we are unable to ship outside of Canada at this time.
Shipping times vary based on the shipping option you choose at checkout. We offer both Canada Post and UPS to ensure your packages arrive as quickly as you need them!
After your package is shipped you will receive and e-mail with tracking information. If you create an account on our website you can log in to track current and past orders.
We strive to ship all orders the same day they are placed. Unless otherwise stated your order will ship within 1 business day.
When an order is placed it is put on hold until we receive the payment for that order. Once the payment is received your order will automatically marked as processing. Once in processing our warehouse team will pack and ship your order right away.
Sorry to hear that your order was not as expected. Please reach out to our Customer Service team. We are happy to help fix the problem.
We offer $3 for every $100 spent at Chronic Store.
No, you can bank your cash back for as long as you like!
You can check your balance in “My Account” under points or click here
You can redeem your cash by adding the items you want to your cart, continuing to the checkout page and then you will see a redeem button on the checkout page. Select the button and it will deduct the cash back from your total, after this you may proceed with your order.
Still have questions?
We are here to help! If you have a question not answered in the FAQ Please fill out the form to the left and we will get back to you as soon as possible. See below for our support hours.